FAQ

Order and delivery

When can I expect my order?
The average delivery time is 4-6 working days. Our products are sent directly to you from the supplier. This unique business model allows us to save enormously on storage and transport costs. This allows us to offer the products at a lower price than our competitors and pay the shipping costs ourselves. View the about page shipping policy.

What are the shipping costs?
We always bear the shipping costs of the order. View the about page shipping policy.

Exchanges and returns

I am not satisfied with my order, can I return it?
You can return any order to us within 14 days of receipt. For the conditions, see the about page refund policy.

I want to return an item, what can I do?
You can return an item to us within 14 days of receipt. For the conditions, see the about page refund policy.

Track & Trace

The Track & Trace code does not provide any information, how is this possible?
Track & Trace information is available from the moment your package arrives at the mail order company. Please note that there may be some delays.

Order and delivery

Exchanges and returns

Track & Trace

Other questions